Refund Policy
At Trade Cores Inc., we are committed to providing high-quality software and services. This Refund Policy outlines the terms and conditions under which refunds may be issued.
Due to the nature of software services and the immediate access granted upon purchase, we generally do not offer refunds once a subscription or service has been activated. However, we understand that exceptional circumstances may arise.
Conditions for Refund Consideration
- Technical Issues: If you experience persistent technical issues that prevent you from using our service effectively, and our support team is unable to resolve them within a reasonable timeframe, you may be eligible for a pro-rata refund.
- Billing Errors: In cases of documented billing errors (e.g., duplicate charges, incorrect plan charges), we will issue a full or partial refund to correct the mistake.
- Initial Trial Period: If applicable, any explicitly stated trial periods or money-back guarantees will be honored according to their specific terms.
How to Request a Refund
To request a refund, please contact our support team at Hello@Trade-cores.com within 7 days of the issue or billing error. Your request should include:
- Your account details and transaction ID.
- A detailed description of the issue or reason for the refund request.
- Any relevant screenshots or documentation.
Refund Process
All refund requests will be reviewed on a case-by-case basis. If a refund is approved, it will be processed within 10-15 business days to the original method of payment. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
This policy is subject to change without prior notice. For any questions regarding this policy, please contact us.